Frequently Asked Questions
Booking a Call
Once a call is booked, you'll immediately receive a confirmation email. It also includes an outline of what we’ll discuss during the discovery call.
During the discovery call, we dig into your business and goals. Our team takes a curious, strategic approach to uncover opportunities and figure out if working with Shadow is the right fit.
Yes, we use a structured discovery script. You can view it here: Discovery Call Script
Not necessarily. We'll guide the conversation, but having background info like your goals, stakeholders, and timeline can be helpful.
The booking is confirmed immediately.
Next Steps After the Call
If we’re a good fit, we’ll put together a project plan, a detailed overview of our approach, budget, and timeline.
Yes. We offer long-term support for clients interested in ongoing collaboration.
We’ll review the project plan together and refine the approach, timeline, and budget. Then we’ll send a detailed proposal. Once it's approved, we’ll sign the agreement and get started.
You’ll be added to a Slack channel with your dedicated project manager, designer, developer, and any other relevant team members. You’ll also get access to a custom dashboard with all key project information.
Pricing & Costs
All pricing is custom based on the project. We’ll break it down clearly by team member rates during the project plan review.
- Development-only or migration: $25K minimum, most between $40K–$60K
- Design + Development: $35K minimum, most between $60K–$100K
- Support plans: Start at $3,500/month
Yes, we provide custom payment plans depending on your needs.
No. There are no hidden fees.
Process & Timelines
Most projects take 6–12 weeks to complete, especially for full-service work and migrations.
Yes, for design projects, it’s important to send feedback and revisions within 3 days to stay on track.
You’ll get daily updates via Slack, weekly video updates from your project manager, and a weekly or bi-weekly meeting if you’d like. The project dashboard also always reflects the latest updates.
Technology & Capabilities
We work with a modern, flexible tech stack that includes Webflow, Rive, Spline3D, JavaScript, GSAP, Xano, Node.js, Express.js, REST APIs, Vercel, GitHub, Zapier, Make, and more. This mix lets us build everything from front-end experiences to complex backend systems and automations.
While website design and development is a big part of our work, we’re not limited to that. We also build custom web applications, internal platforms, backend systems, and complex integrations. Whether you need a marketing site, a dashboard, or something more technical, we can support a wide range of digital solutions.
Additional Information
We don’t just build your website - we make sure your team can manage it too. We include training sessions and resources like a video and SOP library. Unlike other agencies that make your site harder to manage so you stay dependent, we believe empowering your team creates stronger partnerships.
Some assume Webflow is only for startups or small companies. In reality, its enterprise features support organizations of all sizes, including the New York Times, Discord, Spotify, and Orange Theory.
Shadow is one of only ~50 Webflow Enterprise agencies worldwide. This recognition is awarded to top-tier partners who’ve repeatedly helped diverse clients succeed with Webflow.
Let’s talk.
Schedule a call with one of our Webflow experts.
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